Privacy Policy

  • Data Collection: We collect only necessary information (e.g., name, address) for order processing.
  • Security: SSL encryption protects your data. We never share information with third parties.
  • Cookies: Used to improve user experience; you may disable them in browser settings.

 

1. Data Controller Information

This website (https://telescopehubs.com) is operated by:

Company: TelescopeHubs Optics Co., Ltd.

Registered Address: 12 Wenx Rd.  PT  , FJ  , China

Email: service@telescopehubs.com

We are the Data Controller under Regulation (EU) 2016/679 (GDPR). If you are a resident of the EU/EEA/Switzerland, this policy governs how we collect, store and use your personal data.

2. What Personal Data We Collect

We collect data in two ways: information you voluntarily submit, and technical data automatically collected when browsing our telescope & optics store.

2.1 Information You Provide Manually

  1. Order & Checkout Data (when purchasing binoculars ,  monoculars , telescopes, BAK4/BK7 prisms, optical accessories) Full name, shipping/billing address, email, phone number, payment details (processed securely by third-party payment gateways, we do not store full credit card numbers).
  2. Contact & Inquiry Data Name, email, message content when you send questions about optical parameters (ED glass, prism material, exit pupil, critical angle), bulk wholesale quotes, after-sales support via site contact forms.
  3. Newsletter Subscription Data Email address, your self-selected interests (bird watching, astronomy, hunting optics) – only collected with your explicit opt-in consent.
  4. Account Registration Data Username, password, saved shipping addresses, order history for repeat purchases of optical products.

2.2 Automatically Collected Technical Data

When you browse product pages, optical principle articles (BAK4 vs BK7 prism comparison, total internal reflection diagrams):

  • IP address, device model, browser type & version
  • Pages viewed, time spent on prism/glass material guide pages, click paths
  • Referral source, search keywords you used to find our telescope store
  • Cookie & tracking identifiers (covered in Section 7)

3. Purposes & GDPR Legal Bases for Processing

We only process your data for the below purposes, with clear lawful grounds as required by GDPR Article 6:

Processing Purpose Exact Use Case for Our Telescope Shop GDPR Legal Basis
Fulfill Sales Contracts Process telescope orders, arrange shipping, send delivery tracking, handle returns & warranty for optics products Performance of a contract
Customer Support & Pre-sales Consulting Reply to your questions about BAK4/BK7 prism difference, critical angle, light transmission, optical specs Pre-contract steps & legitimate interest
Website Operation & Security Prevent fraud on checkout, fix technical errors, block malicious access to our optics store Legitimate interest
Product & Website Optimization Analyze which telescope/prism pages users view most to improve product descriptions & optical diagrams Legitimate interest (or consent for analytics cookies)
Marketing Emails Send new telescope launch, optical accessory discount newsletters Explicit, voluntary consent (you may unsubscribe anytime)

4. Third Parties We Share Your Data With

We never sell, rent or trade your personal data to marketing companies. Data is only shared with trusted service providers bound by Data Processing Agreements (DPA) under GDPR:

  1. Payment Processors (PayPal, credit card gateways): Process secure checkout for binocular/telescope orders
  2. Logistics & Shipping Providers: Receive your shipping address to deliver optical goods worldwide
  3. Cloud Hosting & Server Providers: Store website & order data securely
  4. Google Analytics / Google Ads: Track website traffic (only if you accept analytics cookies)
  5. Email Marketing Platform: Send newsletters only to users who opted in

5. International Data Transfers

Your personal data may be transferred and stored outside the EU/EEA (our servers & warehouse are located in USA & China). To comply with GDPR cross-border transfer rules:

  • We use Standard Contractual Clauses (SCCs) approved by the European Commission with all our data processors outside Europe.
  • All third-party partners implement strict encryption & access limits to protect EU customer data.

6. Data Retention Periods

We only keep your data as long as necessary for the stated purpose:

  1. Completed order records (billing, shipping): Retained for 5 years to meet tax & trade legal requirements
  2. Support inquiry messages: Stored for 12 months after resolving your optical product question
  3. Newsletter subscriber emails: Stored until you withdraw consent / unsubscribe
  4. Registered user account data: Kept until you submit a deletion request ("Right to be Forgotten")
  5. Analytics cookie data: Auto-deleted after 26 months

7. Cookies & Tracking Technologies

Our telescope site uses cookies to load product images, display BAK4/BK7 prism comparison diagrams, and track visitor behavior. We separate cookies into 3 categories for your opt-in control:

  1. Necessary Cookies (No consent required) Mandatory for checkout, shopping cart, login, loading optical product schematic illustrations – cannot be disabled.
  2. Analytics Cookies (Consent Required) Track page views on our educational optics guides (critical angle, total internal reflection, exit pupil comparison). You may reject these via our cookie banner.
  3. Marketing Cookies (Consent Required) Retarget ads for binoculars, astronomical telescopes, prism accessories on social media & search engines.

A full standalone Cookie Policy page is linked in our website footer with full cookie name breakdown.

8. Your GDPR Data Subject Rights (EU/EEA Visitors Only)

If you reside in the European Economic Area, you hold these legal rights under GDPR Articles 15–22. Submit all requests to service@telescopehubs.com, we respond within 30 calendar days:

  1. Right of Access: Request a full copy of all personal data we store about you (order history, prism inquiry messages, cookie logs)
  2. Right to Rectification: Correct wrong shipping addresses, misspelled names, or outdated contact information
  3. Right to Erasure (Right to be Forgotten): Request full permanent deletion of your account, order data and all personal records (where no legal retention obligation applies)
  4. Right to Restrict Processing: Suspend data processing (e.g., pause marketing emails temporarily)
  5. Right to Data Portability: Receive your order & contact data in machine-readable CSV format to transfer to another optics retailer
  6. Right to Object: Opt out of all processing based on legitimate interest, including marketing emails
  7. Right to Withdraw Consent: Revoke your newsletter/cookie consent at any time, without affecting prior lawful data processing.

9. Data Security Measures

We protect your personal and payment data with industry-standard safeguards:

  • SSL/TLS encryption for all website traffic, including checkout and optical inquiry forms
  • Restricted staff access to customer data (only order & support teams may view contact/shipping details)
  • Regular security audits for server & database storage
  • Password encryption for registered customer accounts

No online transmission is 100% secure, but we deploy commercially reasonable tools to prevent unauthorized data leaks.

10. Updates to This GDPR Policy

We may revise this privacy policy to match new GDPR rules or website business changes (e.g., new optical product lines, updated analytics tools). 

11. Contact For All Privacy Enquiries

All GDPR data requests, consent withdrawals, and policy questions send to: service@telescopehubs.com